San Antonio Police Department
This department has independent oversight.
Sivil routes complaints first to Complaint and Administrative Review Board (CARB) — the civilian oversight body for San Antonio. Routing here means your complaint isn't reviewed by the people it's about.
File directly with Complaint and Administrative Review Board (CARB)How easy is it to share feedback with San Antonio?
We audit every department's public-facing feedback channels. Last verified 06/28/2024.
San Antonio Police Department (TX)
How to file a complaint about a San Antonio Police Department officer
The San Antonio Police Department serves roughly 1,490,047 residents. If you had a problem with an officer, you have three distinct ways to file a complaint — and they are not equivalent. Here is how each one works in San Antonio, based on Sivil's audit of public records and agency websites.
1. Complaint and Administrative Review Board (CARB) — independent civilian oversight
The Complaint and Administrative Review Board (CARB) is a civilian agency that reviews complaints about San Antonio Police Department officers outside the department's own chain of command — your complaint is not investigated by colleagues of the officer involved.
2. San Antonio Police Department San Antonio Police Dept. Internal Affairs Unit — the department's internal channel
Complaints filed with San Antonio Police Dept. Internal Affairs Unit are investigated inside the department itself. Identification is required to file. A notarized statement is required.
- Email: SAPD.InternalAffairs@sanantonio.gov
- Phone: 210-207-7365
- In person or by mail: 100 W. Houston St., 12th Floor, San Antonio TX 78205
- Department page on the complaint process
3. File through Sivil
Sivil delivers your complaint by email to the right recipient for this department — routed to the Complaint and Administrative Review Board (CARB) so it is reviewed independently. You keep a copy, and it takes about five minutes. Start your complaint here.
Good to know
- The San Antonio Police Department homepage links directly to complaint-filing information.
- General department line: (210-207-7273)
Compiled by Sivil from agency websites and public records; last verified 06/28/2024. Procedures change — confirm details with the agency before relying on them. Sharing a positive experience instead? Send a compliment.