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Hawaii (County) Police Department

349 Kapiolani Street, Hilo, HI 96720
(808) 935-3311
Department Homepage
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How to Share a Compliment or File a Complaint: Hawaii (County) Police Officer Feedback Guide

Here’s how to share a compliment or file a complaint against a Hawaii (County) Police officer. We aim to simplify the process and inform you of potential filing barriers.

Share a Compliment for Outstanding Service

Share positive feedback or commend a Hawaii (County) Police officer or employee.

Send a Compliment

Report an issue with this link.

File a Complaint Against a Police Officer

The Hawaii (County) Police Department offers an easy-to-use online form for filing complaints against officers or employees. Submit your complaint by clicking the button below.

File a Complaint

Report an issue with this link.

Police Department Staffers: Ready to move beyond basic community feedback forms? Schedule a demo with Sivil to learn about our next-generation case management solutions.

Hawaii (County) Police Department Internal Affairs Office Information

This is the internal affairs office for the Hawaii (County) Police Department. They are responsible for collecting and investigating police conduct reports from the community.

Contact the Hawaii (County) Police Department for additional information about how they collect and handle police conduct reports.

Contact Information
Address:
101 Pauahi St.
Suite 9
Hilo, HI 96720
Phone: (808) 932-2950

Reporting Access Features for the Hawaii (County) Police Department

Below is a summary of the reporting access features available for the Hawaii (County) Police Department. These features highlight the available options and potential requirements for submitting your feedback.

Online Submission Form

The Internal Affairs Office offers an easy online form for filing compliments and complaints about Hawaii (County) Police Department officers.

PDF Police Conduct Reporting Form

Download and print the Internal Affairs Office's PDF reporting form.

Dedicated Webpage for Filing Information

The Internal Affairs Office has a dedicated webpage detailing how to file a police conduct report.

Homepage Link to Conduct Reporting Information

The Hawaii (County) Police Department homepage does not provide a clearly labeled link to information about filing a complaint.

Does Not Accept Anonymous Police Conduct Reports

Caution: The Internal Affairs Office does not accept anonymous police complaints.

Why do some departments not accept anonymous complaints?
Some police departments require complainants to identify themselves to ensure the complaint is genuine or to follow up on an investigation.

Many departments and oversight agencies, however, do accept anonymous complaints to encourage more people to provide feedback without fear of retaliation.

In-Person Signature or Notary Requirements

Caution: An in-person signature or notary is required to file complaints against Hawaii (County) Police Department officers.

Why do some departments require complaints to be notarized or filed at a police station?
Some police departments require complaints to be filed at the station or notarized to confirm their authenticity. These rules often stem from legal or departmental policies. However, many departments and oversight agencies do not require in-person or notarized complaints to encourage more feedback and enhance transparency.

I don't want to file in person. What are my alternatives?
If you don’t want to walk into a police station to file in person, you don’t have to go! Instead, consider mailing your complaint (regardless of the policy) using USPS Certified Mail. That way, you can confirm that the department has received your report.

No Filing Deadlines

There is no time limit for filing a complaint with the Internal Affairs Office after a police incident.