Charlotte - Mecklenburg Police Department
This department has independent oversight.
Sivil routes complaints first to Citizens Review Board — the civilian oversight body for Charlotte. Routing here means your complaint isn't reviewed by the people it's about.
File directly with Citizens Review BoardHow easy is it to share feedback with Charlotte?
We audit every department's public-facing feedback channels. Last verified 09/16/2024.
Charlotte – Mecklenburg Police Department (NC)
How to file a complaint about a Charlotte - Mecklenburg Police Department officer
The Charlotte - Mecklenburg Police Department serves roughly 874,629 residents. If you had a problem with an officer, you have three distinct ways to file a complaint — and they are not equivalent. Here is how each one works in Charlotte, based on Sivil's audit of public records and agency websites.
1. Citizens Review Board — independent civilian oversight
The Citizens Review Board is a civilian agency that reviews complaints about Charlotte - Mecklenburg Police Department officers outside the department's own chain of command — your complaint is not investigated by colleagues of the officer involved. It accepts anonymous complaints, so you can file without giving your name.
- How the Citizens Review Board complaint process works
- By phone: 704.377.2536
- In person or by mail: 101 N. Tryon St., Charlotte NC 28246
- Citizens Review Board website
2. Charlotte - Mecklenburg Police Department Charlotte - Mecklenburg Police Department — the department's internal channel
Complaints filed with Charlotte - Mecklenburg Police Department are investigated inside the department itself. Identification is required to file.
- Phone: 704-336-2336
- In person or by mail: 601 East Trade Street, Charlotte NC 28202
- Department page on the complaint process
3. File through Sivil
Sivil delivers your complaint by email to the right recipient for this department — routed to the Citizens Review Board so it is reviewed independently. You keep a copy, and it takes about five minutes. Start your complaint here.
Good to know
- As of our last audit, the Charlotte - Mecklenburg Police Department homepage did not link to a complaint-filing page — one reason many residents struggle to find the correct channel.
- The department's Facebook and X accounts accept direct messages — useful for quick questions, though social media is not a formal complaint channel and messages there generally aren't part of any official record.
- General department line: 704-336-7600
Compiled by Sivil from agency websites and public records; last verified 09/16/2024. Procedures change — confirm details with the agency before relying on them. Sharing a positive experience instead? Send a compliment.